Terms of service

Welcome to PressusPets. These Terms of Service (“Terms”) govern your use of pressus.co (the “Site”) and any purchase you make from us. By accessing the site or placing an order, you agree to these Terms. If you do not agree, do not use the Site. These Terms are intended to be clear and transparent and are written with UK consumer law in mind. Please also review our Privacy Policy, Shipping Policy, and Returns & Refunds Policy (available separately on the Site). 
Last updated: 13/02/2026

Company Information 

PressusPets (“PressusPets”, “we”, “us”, “our”) is a trading name of PRESSUS LIMITED (Company No. 16908229), registered in England and Wales.

pressus.co is owned and operated by PRESSUS LIMITED, registered in England and Wales.

Company Details

• Legal Business Name: PRESSUS LIMITED
• Company Number: 16908229
• Registered Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
• Email: info@pressus.co
• Phone: +44 7735 635726

We operate as a business-to-consumer (B2C) retailer. Products are for personal use 
and not for resale. 

If you have questions, contact us using the details above. We aim to respond within 
1 business day (response times may be longer during peak periods and holidays). 

Eligibility and Acceptable Use 

By using the Site or placing an order, you confirm that: 
● you are at least 18 years old (or the age of majority where you live) or are 
using the Site under the supervision of a parent/guardian; and 
● the information you provide is accurate and complete. 
You agree not to: 
● provide false information, impersonate others, or misuse payment details; 
● use the Site for unlawful, fraudulent, harmful, or abusive purposes; 
● attempt to interfere with the Site (including hacking, introducing malware, 
scraping, or automated access without permission); 
● post illegal, offensive, defamatory, or rights-infringing content (if 
reviews/comments are enabled); 
● use our content or product media for commercial purposes without 
permission. 
We may suspend access, cancel orders, or refuse service where we reasonably 
believe there is fraud, misuse, or a breach of these Terms. 

Accounts and Personal Data 

Creating an account is optional. If you create one: 
● you are responsible for keeping your login details secure; 
● you must keep your account details accurate and updated. 
We handle personal data in accordance with our Privacy Policy. We do not sell your 
personal data. 

Orders and Contract Formation 

When you place an order, you are making an offer to buy the item(s). You will receive 
an order confirmation email acknowledging receipt. 
A legally binding contract is formed only when we: 
● dispatch the goods (and send a dispatch/shipping confirmation), or 
● otherwise expressly confirm acceptance. 
If we cannot fulfil an order, we will notify you and refund any payments taken for the 
unavailable item(s). 

We reserve the right to correct errors or inaccuracies in product descriptions, pricing, or availability at any time prior to dispatch.

Right to refuse or cancel orders 

We may refuse or cancel an order if: 
● an item is out of stock; 
● there is an obvious pricing/description error; 
● we cannot verify payment or shipping details; 
● we reasonably suspect fraud; 
● the quantities appear inconsistent with personal consumer use (e.g., bulk 
purchasing for resale). 
If we cancel after taking payment, we will issue a refund. 

Pricing, Taxes, and Payment 

Prices 

Prices are shown in the currency displayed at checkout. Any delivery costs and 
applicable taxes are shown before you confirm your purchase. 

VAT (UK Orders) 

For orders shipped within the United Kingdom, the price displayed is the final price. 
We do not add any additional sales taxes or hidden fees at checkout. The price you 
see is the total price for your order. 

Import duties (international orders) 

If you order from outside the UK, your order may be subject to import duties/taxes 
imposed by your local authorities. These are your responsibility unless stated 
otherwise at checkout. 

Payment 

We accept payment methods shown at checkout (e.g., card, PayPal). Payments are 
processed through secure payment providers. We do not store full payment card 
details on our servers. 

Secure Checkout (SSL Encryption) 

Our checkout is protected by SSL (Secure Socket Layer) encryption, which 
ensures that all personal and payment information is transmitted securely. We use 
industry-standard security measures and PCI-compliant payment processors to 
safeguard your data during checkout. 

Pricing errors 

If we discover an obvious pricing error after you order, we may: 
● contact you to confirm at the correct price, or 
● cancel the order and refund you if you do not wish to proceed. 

Product Information 

We aim to describe products accurately, including key specifications and what’s 
included in the box. Product images are for illustration; colour/finish may vary slightly 
due to device display settings or minor manufacturer packaging updates. 

Safety 

Products must be used in accordance with the instructions provided. We are not responsible for injury or damage resulting from misuse, improper assembly, or use outside intended purposes.

Shipping and Delivery 

Shipping methods, costs, and estimated delivery times are set out in our Shipping 
Policy and shown at checkout. 
Estimated delivery times are 5–11 business days unless otherwise stated at checkout. Delivery times may vary depending on destination and carrier. In all cases, we comply with applicable consumer protection laws regarding timely delivery. If we cannot 
deliver within 30 days and no extended timeframe was agreed, you may cancel for a 
full refund. 

Order Tracking 

Once your order has been dispatched, we will provide a shipping confirmation email 
that includes tracking information where available. You can use this tracking link to 
monitor the progress of your delivery. Please allow up to 24 hours for tracking details 
to become active after dispatch. 

Risk in transit 

We bear the risk of loss or damage until the goods are delivered to you (or to a 
nominated safe place/person). If goods arrive damaged or missing, contact us 
promptly. 

Events outside our control 

Delays can occur due to events outside our control (e.g., extreme weather, carrier 
disruption). We will keep you informed and, where appropriate, offer a replacement 
or refund. 

Cancellations, Returns, and Consumer Rights 

Our Returns & Refunds Policy explains the process, timelines, and conditions for 
returns, refunds, and exchanges. 

UK statutory cancellation rights (14-day cooling-off 
period) 

If you are a UK consumer, you generally have the right to cancel an online purchase 
within 14 days of receiving your goods for any reason. You must tell us within 14 
days, then return the goods. We will refund in line with the Consumer Contracts 
Regulations, including the standard outbound delivery cost (where applicable), after 
goods are returned or you provide evidence of return. Return postage is usually your 
responsibility unless the item is faulty or we made an error. 

Faulty or misdescribed goods 

Nothing in these Terms limits your statutory rights. Under UK law, goods must be as 
described, fit for purpose, and of satisfactory quality. If goods are faulty, you may be 
entitled to a repair, replacement, price reduction, or refund depending on 
circumstances, and we will cover reasonable return shipping where required.

U.S. Consumer Rights

If you are located in the United States, nothing in these Terms limits any rights you may have under applicable state or federal consumer protection laws. In the event of a defective or misdescribed product, we will provide a repair, replacement, or refund in accordance with applicable law.

Reviews and User Content (If Enabled) 

If you submit reviews or content: 
● it must be honest, lawful, and not abusive or rights-infringing; 
● you must not post personal data you do not have permission to share. 
We may remove content that violates these Terms, but we do not remove genuine 
reviews simply because they are negative. 
By submitting content, you grant PressusPets a non-exclusive, royalty-free licence to 
use, reproduce, and display it for business purposes (e.g., on the Site or in 
marketing), without misrepresenting your words. 

Intellectual Property 

All Site content (text, images, logos, product descriptions, graphics, software) is 
owned by PressusPets or its licensors and protected by intellectual property laws. 
You may view and print pages for personal, non-commercial use only. You must not 
copy, reproduce, distribute, or commercially exploit Site content without written 
permission. 

Prohibited Uses 

You must not: 
● use the Site for unlawful activity; 
● attempt unauthorised access or disrupt Site operation; 
● scrape, data-mine, or harvest Site content without permission; 
● upload or transmit malicious code; 
● impersonate PressusPets or misrepresent affiliation. 
We may take action including account suspension, order cancellation, and reporting 
to authorities where appropriate. 

Limitation of Liability 

We do not exclude or limit liability where unlawful, including for: 
● death or personal injury caused by negligence, 
● fraud or fraudulent misrepresentation, 
● breach of your statutory consumer rights. 
Subject to the above, we are not liable for losses that were not reasonably 
foreseeable at the time of contract formation, and we are not liable for business 
losses (we sell for personal consumer use). 
Our Site is provided on an “as is” and “as available” basis. We do not guarantee the 
Site will always be uninterrupted or error-free, but this does not affect your rights 
relating to the products you purchase. 

Governing Law and Dispute Resolution 

These Terms are governed by the laws of England and Wales. 
Courts of England and Wales have jurisdiction. If you live in Scotland or Northern 
Ireland, you may also bring proceedings in your local courts. Nothing in these Terms 
removes any mandatory consumer protections you have under the law of your 
country of residence. Nothing in this section limits any mandatory consumer protections you are entitled to under the laws of your state or country of residence.

Changes to These Terms 

We may update these Terms from time to time. The version displayed on the Site at 
the time you place your order applies to that order. If we make material changes, we 
will update the “Last updated” date. 

Miscellaneous 

● Severability: If any part of these Terms is unenforceable, the rest remains in 
effect. 
● No waiver: Delay or failure to enforce a right is not a waiver of that right. 
● Assignment: We may transfer our rights/obligations under these Terms as 
part of a business transfer; your rights are not reduced. 
● Entire agreement: These Terms, plus the Privacy Policy, Shipping Policy, and 
Returns & Refunds Policy, form the full agreement regarding your use of the 
Site and purchases. 

Contact 

For questions about these Terms or your order: 

PRESSUS LIMITED
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: info@pressus.co

Phone: +44 7735 635726