Privacy policy
Last updated: 13/02/2026
PressusPets is a trading name of PRESSUS LIMITED (Company No. 16908229), registered in England and Wales. PressusPets operates this store and website, including all related information, content, features, tools, products and services (the “Services”). The Services are hosted by Shopify, which enables us to provide our store functionality.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the
Services, you acknowledge that you have read this Privacy Policy and understand
the collection, use, and disclosure of your information as described in this Privacy
Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that
identifies or can reasonably be linked to you or another person. Personal information
does not include information that is collected anonymously or that has been
de-identified, so that it cannot identify or be reasonably linked to you. We may collect
or process the following categories of personal information, including inferences
drawn from this personal information, depending on how you interact with the
Services, where you live, and as permitted or required by applicable law:
● Contact details including your name, address, billing address, shipping
address, phone number, and email address.
● Financial information including credit card, debit card, and financial account
numbers, payment card information, financial account information, transaction
details, form of payment, payment confirmation and other payment details.
● Account information including your username, password, security questions, preferences and settings.
● Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
● Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
● Device information including information about your device, browser, or
network connection, your IP address, and other unique identifiers.
● Usage information including information regarding your interaction with the services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
● Directly from you including when you create an account, visit or use the
Services, communicate with us, or otherwise provide us with your personal information;
● Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
● From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
● From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may
use personal information for the following purposes:
● Provide, Tailor, and Improve the Services. We use your personal
information to provide you with the Services, including to perform our contract
with you, to process your payments, to fulfill your orders, to remember your
preferences and items you are interested in, to send notifications to you
related to your account, to process purchases, returns, exchanges or other
transactions, to create, maintain and otherwise manage your account, to
arrange for shipping, to facilitate any returns and exchanges, to enable you to
post reviews, and to create a customized shopping experience for you, such
as recommending products related to your purchases. This may include using
your personal information to better tailor and improve the Services.
● Marketing and Advertising. We use your personal information for marketing
and promotional purposes, such as to send marketing, advertising and
promotional communications by email, text message or postal mail, and to
show you online advertisements for products or services on the Services or
other websites, including based on items you previously have purchased or
added to your cart and other activity on the Services.
● Security and Fraud Prevention. We use your personal information to
authenticate your account, to provide a secure payment and shopping
experience, detect, investigate or take action regarding possible fraudulent,
illegal, unsafe, or malicious activity, protect public safety, and to secure our
services. If you choose to use the Services and register an account, you are
responsible for keeping your account credentials safe. We highly recommend
that you do not share your username, password or other access details with
anyone else.
● Communicating with You. We use your personal information to provide you
with customer support, to be responsive to you, to provide effective services
to you and to maintain our business relationship with you.
● Legal Reasons. We use your personal information to comply with applicable
law or respond to valid legal process, including requests from law
enforcement or government agencies, to investigate or participate in civil
discovery, potential or actual litigation, or other adversarial legal proceedings,
and to enforce or investigate potential violations of our terms or policies.
We use cookies, pixels, and similar tracking technologies (including Google and Meta advertising tools) to analyse traffic, measure performance, and deliver personalized advertising.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties
for legitimate purposes subject to this Privacy Policy. Such circumstances may
include:
● With Shopify, vendors and other third parties who perform services on our
behalf (e.g. IT management, payment processing, data analytics, customer
support, cloud storage, fulfillment and shipping).
● With business and marketing partners to provide marketing services and
advertise to you. For example, we use Shopify to support personalized
advertising with third-party services based on your online activity with different
merchants and websites. Our business and marketing partners will use your
information in accordance with their own privacy notices. Depending on where
you reside, you may have a right to direct us not to share information about
you to show you targeted advertisements and marketing based on your online
activity with different merchants and websites. You can exercise your rights to
opt-out of those by contacting us at info@pressus.co.
● When you direct, request us or otherwise consent to our disclosure of certain
information to third parties, such as to ship you products or through your use
of social media widgets or login integrations.
● With our affiliates or otherwise within our corporate group.
● In connection with a business transaction such as a merger or bankruptcy, to
comply with any applicable legal obligations (including to respond to
subpoenas, search warrants and similar requests), to enforce any applicable
terms of service or policies, and to protect or defend the Services, our rights,
and the rights of our users or others.
U.S. State Privacy Rights
If you are a resident of certain U.S. states (including California, Colorado, Virginia, Connecticut, and Utah), you may have specific rights under applicable privacy laws, including:
- The right to know what personal information we collect and how we use it.
- The right to request deletion of your personal information.
- The right to correct inaccurate personal information.
- The right to opt out of the sale or sharing of personal information for targeted advertising.
- The right to non-discrimination for exercising your privacy rights.
To exercise these rights, please contact us at info@pressus.co.
We do not sell personal information for monetary compensation. However, we may share certain information with advertising partners to deliver personalized ads, which may be considered “sharing” under certain state laws.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal
information about your access to and use of the Services in order to provide and
improve the Services for you. Information you submit to the Services will be
transmitted to and shared with Shopify as well as third parties that may be located in
countries other than where you reside, in order to provide and improve the Services
for you. In addition, to help protect, grow, and improve our business, we use certain
Shopify enhanced features that incorporate data and information obtained from your
interactions with our Store, along with other merchants and with Shopify. To provide
these enhanced features, Shopify may make use of personal information collected
about your interactions with our store, along with other merchants, and with Shopify.
In these circumstances, Shopify is responsible for the processing of your personal
information, including for responding to your requests to exercise your rights over
use of your personal information for these purposes. To learn more about how
Shopify uses your personal information and any rights you may have, you can visit
the Shopify Consumer Privacy Policy https://privacy.shopify.com/en
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by
third parties. If you follow links to sites not affiliated or controlled by us, you should
review their privacy and security policies and other terms and conditions. We do not
guarantee and are not responsible for the privacy or security of such sites, including
the accuracy, completeness, or reliability of information found on these sites.
Information you provide on public or semi-public venues, including information you
share on third-party social networking platforms may also be viewable by other users
of the Services and/or users of those third-party platforms without limitation as to its
use by us or by a third party. Our inclusion of such links does not, by itself, imply any
endorsement of the content on such platforms or of their owners or operators, except
as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly
collect any personal information about children under the age of majority in your
jurisdiction. If you are the parent or guardian of a child who has provided us with their
personal information, you may contact us using the contact details set out below to
request that it be deleted. As of the Effective Date of this Privacy Policy, we do not
have actual knowledge that we "share" or "sell" (as those terms are defined in
applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we
cannot guarantee "perfect security." In addition, any information you send to us may
not be secure while in transit. We recommend that you do not use unsecure
channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as
whether we need the information to maintain your account, to provide you with
Services, comply with legal obligations, resolve disputes or enforce other applicable
contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in
relation to your personal information. However, these rights are not absolute, may
apply only in certain circumstances and, in certain cases, we may decline your
request as permitted by law.
● Right to Access / Know. You may have a right to request access to personal
information that we hold about you.
● Right to Delete. You may have a right to request that we delete personal
information we maintain about you.
● Right to Correct. You may have a right to request that we correct inaccurate
personal information we maintain about you.
● Right of Portability. You may have a right to receive a copy of the personal
information we hold about you and to request that we transfer it to a third
party, in certain circumstances and with certain exceptions.
● Right to Opt out of Sale or Sharing for Targeted Advertising. Depending
on where you reside, you may have a right to opt out of the "sale" or "share"
of your personal information or to opt out of the processing of your personal
information for purposes considered to be "targeted advertising", as defined in
applicable privacy laws. You may exercise your rights by contacting us at info@pressus.co. Please note that if you visit our website with the Global Privacy Control
opt-out preference signal enabled, depending on where you are, we will
automatically treat this as a request to opt-out for the device and browser that
you use to visit the website. If we are able to associate the device sending the
signal to a Shopify account, we will apply the opt out request to the account
as well. To learn more about Global Privacy Control, you can visit
https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do
not recognize other "Do Not Track" signals that may be sent from your web
browser or device.
● Managing Communication Preferences. We may send you promotional
emails, and you may opt out of receiving these at any time by using the
unsubscribe option displayed in our emails to you. If you opt out, we may still
send you non-promotional emails, such as those about your account or orders
that you have made.
If you reside in the UK or European Economic Area, and subject to exceptions
and limitations provided by local law, you may exercise the following rights in
addition to the rights outlined above:
● Objection to Processing and Restriction of Processing: You may have the
right to ask us to stop or restrict our processing of personal information for certain purposes.
● Withdrawal of Consent: Where we rely on consent to process your personal
information, you have the right to withdraw this consent. If you withdraw your
consent, this will not affect the lawfulness of any processing based on your
consent before its withdrawal. You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need
to verify your identity before we can process your requests, as permitted or required
under applicable law. In accordance with applicable laws, you may designate an
authorized agent to make requests on your behalf to exercise your rights. Before
accepting such a request from an agent, we will require that the agent provide proof
you have authorized them to act on your behalf, and we may need you to verify your
identity directly with us. We will respond to your request in a timely manner as
required under applicable law.
Complaints
If you have complaints about how we process your personal information, please
contact us using the contact details provided below. Depending on where you live,
you may have the right to appeal our decision by contacting us using the contact
details set out below, or lodge your complaint with your local data protection
authority. For the EEA, you can find a list of the responsible data protection supervisory authorities on the European Data Protection Board website.
International Transfers
Please note that we may transfer, store and process your personal information
outside the country you live in.
If we transfer your personal information out of the European Economic Area or the
United Kingdom, we will rely on recognized transfer mechanisms like the European
Commission's Standard Contractual Clauses, or any equivalent contracts issued by
the relevant competent authority of the UK, as relevant, unless the data transfer is to
a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to
our practices or for other operational, legal, or regulatory reasons. We will post the
revised Privacy Policy on this website, update the "Last updated" date and provide
notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or
if you would like to exercise any of the rights available to you, please call or email us
at info@pressus.co or contact us at:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
For the purpose of applicable data protection laws,
we are the data controller of your personal information.