Refund policy
Last updated: 13/02/2026
PressusPets is a trading name of PRESSUS LIMITED (Company No. 16908229), registered in England and Wales.
We want you to feel confident when ordering from us. If you are not satisfied with your purchase, we offer a clear and transparent returns process in line with applicable consumer protection laws.
Return Window & Eligibility
You have 30 days from the date of delivery to request a return. To be eligible for a
full refund:
● The item should be in its original condition.
● All accessories and original packaging should be included where possible.
● The item must not be damaged due to misuse, neglect, or unauthorized
alterations.
60-Day Satisfaction Guarantee: On select products, we extend our satisfaction
promise to 60 days. If you have used the product as intended and are not satisfied,
please contact us at info@pressus.co and we will work to make it right.
UK Statutory Cancellation Rights
If you are located in the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.
To exercise this right, you must notify us within the 14-day period.
You then have an additional 14 days to return the item.
How to Start a Return
To initiate a return or exchange, please follow these steps:
● Email us: Contact info@pressus.co with your order number and
the name used for the purchase.
● Approval: We will respond within 1–2 business days with a return
authorization and the appropriate return address.
● Ship the item: We recommend using a trackable shipping service, as we are
responsible for the goods only once they are received at our facility.
Return Shipping Costs
● Customer Responsibility: Return shipping costs are the responsibility of the
customer for "change of mind" returns or standard exchanges.
● Our Responsibility: If the item is defective, damaged in transit, or incorrect,
Pressus will cover the return shipping costs or provide a pre-paid label.
Damaged or Defective Items
If your product arrives damaged or defective, please notify us within 72 hours of
delivery.
● Please include photos of the damaged item and the external packaging.
● Once verified, we will dispatch a replacement at no additional cost to you.
● Note: Minor cosmetic dents to the outer shipping box that do not affect the
product do not qualify as "damaged."
Refund Processing
Once your return is received and inspected:
● We will notify you of the approval or rejection of your refund.
● Approved refunds are processed back to your original payment method
within 5 business days.
● Please note that banks/credit card providers may take additional time to post
the credit to your account.
Exchanges
We offer exchanges within 30 days of delivery, subject to stock availability.
● The same eligibility criteria for returns apply to exchanges.
● Replacement items are shipped within 3–5 business days after we receive
and inspect your returned item.
Order Cancellations & Address Errors
● Cancellations: You may request a cancellation or change within 24 hours of
purchase. After this window, the order may have already been processed for
dispatch.
● Address Errors: It is the customer's responsibility to provide an accurate
shipping address. If an error is not reported within 24 hours of ordering, we
may be unable to retrieve, refund, or resend the package.
Contact Us
Email: info@pressus.co
Phone: +44 7735 635726
Address:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom